Amerex- Product Specialist Vehicle Fire Suppression and Gas Detection Systems

Job Locations US-AL-Trussville
Day shift (and as needed)
Position Type
Regular Full-Time


The Product Specialist is responsible for coordinating sales related support in regard to AMEREX Pre-Engineered Vehicle Fire Suppression and Gas Detection Systems.


This role includes but is not limited to:

  • Respond promptly to customer inquiries regarding products and services
  • Ensure that information regarding customer requests and/or complaints is provided accurately and efficiently
  • Key technical contact for customers
  • Make decisions and judgments on customer issues
  • Work with shipping department/warehouses to insure on time deliveries
  • Schedule and participate in product inspections/training as required by customers
  • Act as a liaison between the customer and the engineering department
  • Work with marketing to communicate changes or new products and distribute to customers
  • Assist in the creation of literature and sales brochures including specification sheets
  • Coordination and scheduling of field rework campaigns as needed
  • Occasional Travel
  • Meet weekly with planning and manufacturing to confirm production and delivery schedules
  • On time preparation of various weekly, quarterly, and annual (internal) reports
  • Other Duties as Required



  • College Degree or equivalent experience in sales or customer facing roles
  • Customer Centric attitude - ability to deliver great customer service externally and internally with customers from diverse worldwide background
  • Excellent written and verbal communication skills
  • Excellent analytical, problem-solving and organizational skills
  • Must be able to work both independently and as a team member
  • Must have ability to maintain a calm demeanor when dealing with potentially upset customers
  • Ability to solve technical problems
  • Ability to gain comprehensive knowledge of Amerex products and services to advise and assist customers
  • Self-motivated
  • Detail oriented personality
  • Minimum of 1 year of customer service and/or technical experience
  • Experience in multitasking and meeting deadlines
  • Ability to read and understand engineering prints/drawings
  • Good conflict resolution and a willingness to tackle any customer opportunity
  • Experience in Microsoft Office, Excel, Access, Word, and Power Point
  • Experience using Microsoft Dynamics AX business system a plus


Amerex is an equal employment opportunity employer committed to providing equal employment opportunity in all employment practices. Amerex will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status or any other category protected by federal, state or local law.


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